Frequently Asked Questions
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How do I book Medway Mobile Disco?
Step 1
Please use the contact form to send me a message, listing the date, time and location of your party or celebration. Alternatively, please call me on 07595 675656. I will then check the date and your requirements.
Step 2
To confirm the booking, I would be grateful if you could pay a £40 deposit using the link on the contact form.
Step 3
Please complete one of the forms, depending on the type of party:
https://www.medwaymobiledisco.com/your_event
or
https://www.medwaymobiledisco.com/your-wedding-reception
Thank you
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What are your terms and conditions?
MEDWAY MOBILE DISCO
Terms and Conditions
These Terms and Conditions apply to all bookings made with Medway Mobile Disco (“we”, “us” or “the Service Provider”). By confirming a booking, the customer (“the Client” or “you”) agrees to the following terms and conditions.
1. Bookings, Deposits and Quotations
1.1. A booking deposit starting from £40, depending on the package selected, is required to secure your event date. The exact deposit amount will be confirmed in your quotation.
1.2. Your booking will be confirmed in writing by Medway Mobile Disco once the required deposit has been received.
1.3. Until the deposit has been received and the booking confirmed in writing, the requested event date remains available to other customers and alternative bookings may be accepted.
1.4. The deposit will be deducted from the total booking price.
1.5. The Client is responsible for providing accurate details of the event, including the venue address, event date, start and finish times, and any other required information. All required information must be supplied through the Medway Mobile Disco website booking form at the time of booking.
1.6. All quotations provided by Medway Mobile Disco are valid for seven days from the date of issue. After this period, prices and availability may need to be reconfirmed.
2. Payment Terms
2.1. The remaining balance must be paid by bank transfer no later than 14 days (two weeks) before the event date.
2.2. Payment details will be provided by Medway Mobile Disco upon confirmation of the booking.
2.3. A proposed late payment charge of £25 may be applied where payment is not received by the agreed deadline. Any such charge will be communicated to the Client and must be fair and proportionate to the reasonable costs incurred.
2.4. Failure to pay the remaining balance by the agreed deadline may result in the booking being cancelled, subject to applicable law and any relevant consumer cancellation rights.
2.5. If the Client cancels the booking within one calendar month of the event date, the full agreed booking fee will be payable, subject to applicable statutory rights and the requirements of UK consumer law.
3. Cancellation by the Client
3.1. If the Client cancels the booking more than nine months before the event date, the deposit will be refunded in full.
3.2. If the Client cancels the booking within nine months of the event date but more than one calendar month before the event, the deposit will be non-refundable.
3.3. If the Client cancels the booking within one calendar month of the event date, the full agreed booking fee will be payable, subject to applicable law and the fairness and proportionality of the cancellation charge.
3.4. Cancellation must be communicated in writing by email or another agreed written method. The cancellation date will be the date on which written notice is received by Medway Mobile Disco.
3.5. Any cancellation charges will be applied subject to applicable UK consumer protection legislation and will be limited to amounts that are fair and legally enforceable.
4. Dangerous Behaviour and Safety Around the DJ Booth
4.1. The safety of the DJ, guests, venue staff and equipment is a priority for Medway Mobile Disco.
4.2. Any dangerous, aggressive, threatening or reckless behaviour around or near the DJ booth or equipment may result in the immediate cancellation of the DJ service.
4.3. Examples of dangerous behaviour include, but are not limited to:
• Entering the DJ booth or restricted equipment area without permission.
• Touching, moving, unplugging or interfering with DJ equipment, cables, speakers, lighting or electrical connections.
• Dancing, jumping, climbing or pushing near equipment in a way that creates a safety risk.
• Throwing objects, drinks or other items towards the DJ booth or equipment.
• Threatening, intimidating, harassing or physically assaulting the DJ or other persons.
• Any behaviour that creates a risk of injury, electrical hazard or damage to property.
4.4. Where it is reasonably safe and appropriate to do so, the DJ may issue a warning and request that the behaviour stops immediately. However, where behaviour presents an immediate or serious risk to safety, Medway Mobile Disco reserves the right to stop the music and cancel the service without prior warning.
4.5. If the service is cancelled because of dangerous or abusive behaviour by the Client, their guests or persons under their control, no refund will normally be due for services already provided or the remaining booking fee, to the extent permitted by law. Any amount retained or charged will be subject to applicable consumer law and the circumstances of the cancellation.
4.6. Medway Mobile Disco reserves the right to leave the venue immediately if the DJ reasonably believes that their safety is at risk. Where appropriate, serious incidents may be reported to venue management or the police.
4.7. Food and Drinks Around the DJ Booth and Equipment
Guests must not bring drinks into the DJ booth area or place food or drinks on the DJ booth, speakers, lighting equipment or any other DJ equipment.
This rule is in place to prevent accidental spills, equipment damage and potential electrical hazards.
Medway Mobile Disco reserves the right to ask guests to remove food or drinks from these areas immediately.
Failure to comply, or any behaviour that puts the DJ or equipment at risk, may result in the DJ service being stopped or cancelled in accordance with Clause 4.2. Any damage caused to equipment may result in a reasonable charge for repair or replacement, subject to applicable law.
4.8. Children and Supervision Around Equipment
Children must be supervised by a responsible adult at all times when in the vicinity of the DJ booth, speakers or other equipment.
If children are unsupervised or behaving in a way that creates a danger to themselves, others or the equipment, the Service Provider will request that they are moved away from the equipment.
If the Client fails to resolve the situation, Medway Mobile Disco reserves the right to stop or withdraw the disco service for health and safety reasons. Any payment obligations will be dealt with in accordance with applicable law and the circumstances.
4.9. Interference With DJ Equipment
Guests are not permitted to operate, touch, move or interfere with any DJ equipment without the express permission of the Service Provider.
If any guest touches or interferes with the property or equipment of Medway Mobile Disco without permission, the Service Provider reserves the right to stop the performance where necessary to protect the equipment and ensure safety.
5. Client and Venue Responsibilities
5.1. The Client must ensure that the venue provides a suitable, safe and accessible area for the DJ booth and equipment.
5.2. The Client is responsible for taking reasonable steps to ensure guests respect the DJ booth and equipment as restricted areas.
5.3. The Client must ensure that adequate space, electrical supply and any required permissions are available for the performance.
5.4. If any equipment or persons are at risk of damage or injury, the performance may be stopped immediately until the Client has resolved the situation.
5.5. Any temporary suspension of the performance due to safety concerns does not automatically remove the Client's payment obligations under the booking agreement, subject to applicable law and the circumstances.
5.6. Medway Mobile Disco is not responsible for delays or interruptions caused by unsafe venue conditions, restricted access, power failures or circumstances outside its reasonable control.
6. Equipment, Microphones and Damage
6.1. All DJ equipment remains the property of Medway Mobile Disco at all times.
6.2. The Client is responsible for taking reasonable steps to prevent guests from damaging or interfering with the equipment.
6.3. Where damage is caused by the Client or their guests, Medway Mobile Disco may seek compensation for reasonable, evidenced repair or replacement costs, subject to applicable law.
6.4. Microphone Use and Damage
If a microphone is borrowed by the Client or any guest during the event and is subsequently dropped, a £40 charge may be applied to cover reasonable inspection, repair or replacement costs where justified.
This policy is in place because a microphone has previously been dropped and rendered non-functional.
Medway Mobile Disco asks that all borrowed microphones are handled with care and returned in the same working condition in which they were provided, subject to normal wear and tear.
Any charge will be fair, proportionate and subject to applicable law.
6.5. Any damage to the DJ booth, speakers or other equipment caused by food, drinks or guest interference may result in a reasonable charge to the Client for repair or replacement, where the Client or their guests are responsible.
7. Performance Times and Extensions
7.1. The disco will stop playing at the agreed finish time stated in the booking confirmation. This is to ensure that venue requirements and licensing conditions are followed and to avoid potential fines or penalties imposed by the venue.
7.2. Should the Client wish to extend the performance, either beforehand or on the evening itself, this may be available at an additional charge.
7.3. Please refer to the packages page on the Medway Mobile Disco website for information about additional performance time and applicable charges.
7.4. Any extension is subject to availability and must be agreed with both Medway Mobile Disco and the venue before proceeding.
8. Space, Electrical Requirements and Outdoor Events
8.1. Standard Setup Requirements
For the disco to operate correctly and appear as advertised, the following space is required:
• 4 metres in length.
• 2 metres in depth.
• 2.4 metres in height.
• A minimum of two 240V electrical sockets.
8.2. The disco may be able to operate in smaller spaces, but the setup and overall appearance may differ from the photographs displayed on the Medway Mobile Disco website.
8.3. The Client must inform Medway Mobile Disco in advance if the venue has restricted space or any limitations that could affect the setup.
8.4. Outdoor Events
For outdoor performances, the Client must provide adequate shelter to protect the DJ, equipment and electrical connections from rain, wind and other adverse weather conditions.
8.5. Medway Mobile Disco reserves the right to refuse to operate or suspend the performance if weather conditions or the lack of suitable shelter create an unsafe environment or put equipment at risk.
9. Performance, Music Requests and Playlists
9.1. Medway Mobile Disco will make reasonable efforts to accommodate music requests and preferences discussed before the event.
9.2. The Client will be asked to provide a playlist or music guidelines in advance, including preferred genres, must-play songs and songs they would prefer not to hear.
9.3. If no playlist or music guidance is provided, Medway Mobile Disco reserves the right to provide its own playlist and play a reasonable number of guest requests.
9.4. Medway Mobile Disco is happy to accept music requests during the event. However, requests may not be played immediately and will be considered alongside the current songs being played and the overall flow of the event.
9.5. Medway Mobile Disco cannot guarantee that every requested song will be played, particularly where requests are unsuitable for the event, unavailable or inconsistent with the agreed performance arrangements.
10. Professional Conduct and Documentation
10.1. Medway Mobile Disco and any assistants will conduct themselves in a professional and courteous manner throughout the event.
10.2. The Client may request to view relevant documentation relating to the legality and safety of the services provided by Medway Mobile Disco.
10.3. This may include:
• Public Liability Insurance documentation.
• Portable Appliance Testing (PAT) records, where applicable.
10.4. Requests for documentation should preferably be made before the event.
11. Cancellation by Medway Mobile Disco and Exceptional Circumstances
11.1. Illness or Injury
In the unlikely event that Medway Mobile Disco is unable to attend due to illness or injury, reasonable efforts will be made to find a suitable replacement DJ.
11.2. If a suitable replacement cannot be arranged, all payments received for the booking, including the deposit, will be refunded.
11.3. Circumstances Beyond Reasonable Control
If either Medway Mobile Disco or the Client is unable to fulfil their obligations due to circumstances beyond their reasonable control, including extreme weather, serious illness, accidents, natural disasters or other exceptional events, both parties will discuss reasonable arrangements.
11.4. Where an event becomes impossible, unsafe, unfeasibly difficult or disproportionately expensive to fulfil due to such circumstances, reasonable efforts will be made to arrange an alternative date or reach a fair financial settlement.
11.5. Any deposit retained or other cancellation charge applied in these circumstances must be fair, proportionate and legally enforceable. Nothing in this section removes any statutory rights either party may have.
12. Refunds and Service Expectations
12.1. Medway Mobile Disco will make reasonable efforts to provide the service as described in the agreed booking and package.
12.2. No refund will normally be due solely because of circumstances such as:
• A lower number of guests attending than expected.
• Weather conditions where the agreed service can still be safely provided.
• Personal music preferences or unreasonable expectations that fall outside the agreed package.
• Changes in the atmosphere or attendance at the event that are outside the Service Provider's control.
12.3. If the performance or service provided is materially different from what was agreed or advertised, the Client's statutory rights and any applicable remedies will remain unaffected.
12.4. Nothing in these terms excludes or restricts any rights to a refund or other remedy that the Client may have under UK consumer law.
13. Testimonials and Reviews
13.1. Following the event, Medway Mobile Disco may contact the Client to request a testimonial or review of the service provided.
13.2. Providing a testimonial or review is entirely optional, and the Client is under no obligation to do so.
13.3. Any testimonial supplied will only be used for promotional purposes with the Client's permission.
14. Liability
14.1. Medway Mobile Disco will take reasonable care when providing its services and handling its equipment.
14.2. The Client is responsible for ensuring that their guests behave appropriately and respect the equipment and safety requirements outlined in these terms.
14.3. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or any other liability that cannot legally be excluded.
14.4. Nothing in these terms removes or restricts any statutory rights the Client has under applicable UK law.
15. Complaints and Disputes
15.1. Any concerns or complaints should be raised with Medway Mobile Disco as soon as reasonably possible so that we have an opportunity to resolve them.
15.2. These terms are governed by the laws of England and Wales, unless another legal jurisdiction applies mandatorily to the booking.
16. Agreement
By paying the booking deposit or otherwise confirming the booking, the Client acknowledges that they have had the opportunity to read and understand these Terms and Conditions.
The Client agrees to comply with the requirements outlined above and accepts responsibility for ensuring that their guests are made aware of the relevant safety requirements.
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Business Contact Details
Business Name: Medway Mobile Disco
Website: www.medwaymobiledisco.com
Contact Email: mark@medwaymobiledisco.com
Contact Number: 07595 675656
Date of Terms: 1 January 2026
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How can I provide a playlist?
I will contact you well in advance to discuss your music tastes and preferences. I offer every genre of music, sourced legally and at a decent bitrate/quality. I would be happy to select your favourite tracks during a brief meeting, at your home or a public place. Alternatively, I could look at Spotify/Amazon/Apple playlists and ensure that I have all of the desired songs.
You may also copy and paste a playlist into an email message.
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How may I pay?
Please pay the deposit via the link on the prices page. The balance is due seven days before the date of the party. I reserve the right to withold the service until the payment is made.
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Where you have run a mobile disco before?
I have DJ'd at the following venues, amongst others:
The Fire Station Brasserie, Chatham
The Shepherd Neame Brewery, Faversham
The Spirit Bar (Source Bar, Maidstone)
Museum of Kent Life
Rochester Corn Exchange
Canterbury Christ Church University
Gordon Hotel
The Roffen Club
St George Hotel (5 times)
George Vaults
Medway Rugby Club (8 times)
Village halls and social clubs (including Larkfield, Wateringbury. Parkwood, Sittingbourne and Twydall)
School halls
The Grand Burstin Hotel, Folkestone
Barns
Anchorians Rugby Club (6 times)
A New Year's Eve party in an inflatable marquee
Marquees in Maidstone, Otham and Chatham
The Tiger Moth (NYE 2018)
Lordswood Bowling Centre
Lordswood Social Club
Lordswood Leisure Centre (7 times)
Cliffe Woods Social Club
Early Bird Function Room and Bar 6 in Maidstone
Sittingbourne town centre - charity event
The King's Rochester Sports Centre
Southfleet Barn
Minster Social Club
Ryarsh Village Hall
Warren Wood Social Club
Market House pub, Maidstone
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How long do you need to set up and dismantle?
In general, 1 hour is needed for setting up. Longer may be needed if the event is not on the ground floor. Please let me know if the venue would allow setting up 1 hour before the party starts. Alternatively, I am happy to call the venue.
For weddings, I would need 90 minutes to set up.
I need approximately 50 minutes to dismantle. For this reason, I will stop playing the music at the stated time in order to avoid any fines issued by the venue.
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Do you offer smoke or haze?
In general, no, as almost all venues do not allow it. If this is required, and allowed by the venue, there is an additional charge of £30.
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Do you have any photos or videos of your discos?
I do not take or display any material from the parties due to privacy. While I could have taken many over the last eighteen years I have chosen not to do so as many of my events involve families.
I do take pictures of my setup before the event starts, which I am very happy to supply. Please see an example of the lighting in the video below. I also have permission to show a small number of images from a recent event, seen under the video.
I have also included example mixes on my website.
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How are your prices set?
Apart from the usual deductions, the fee also includes travel, setting up and dismantling. Could I offer lower prices? It is hard to offer lower prices due to the costs involved such as:
- Renewing equipment. All of my equipment is relatively new, including the mixer(s), DJ booth, booth cloth, bags, lights, cables, microphone and laptops.
- Buying music. I buy high quality versions of music. I subscribe to multiple record pools, legally.
- The time spent creating playlists.
- Transport - fuel etc
- Website hosting and advertising
- PAT testing
- Insurance
- Business costs
I also bring spare equipment to parties.
Additional hours are charged at the corresponding rates shown on the packages page.
Bookings may be secured with a (from) £50 deposit, payable at least fourteen days in advance. Please note that the booking is not confirmed until the deposit has been received. Until that time, other bookings may be made.
Prices include parties within a 15 mile radius of Medway. Of course, I operate outside of this location but the prices above are a guideline. A small fee will be added to parties located more than 15 miles from Medway. This will not be a hidden charge; it will be included at the time of the quote.
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What equipment do you use?
All of the equipment has been PAT tested and is made by respected manufacturers such as Pioneer, Roland, Denon, Sennheiser, Mackie, ADJ, Behringer, Alto, Gorilla, Pioneer, Chauvet, Rhino, Vestax and Apple. I also bring spare equipment.
Public Liability certificate & PAT certificate
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